Table of Contents
Preface
Chapter 1 Introduction to Communication
Chapter 2 Communicating Authority
Chapter 3 Dealing with Manipulation
Chapter 4 The Rescue Triangle
Chapter 5 Listening and Interviewing Skills
Chapter 6 Sensitivity
Chapter 7 Crime Victims
Chapter 8 Problem Solving
Chapter 9 Sexual Harassment Issues
Chapter 10 Monitoring Your Attitude
Additional Questions for Discussion
Scenarios
Answer Key